Petra

Yes, the tiles are easy to remove without damaging the surface they were installed on. To make it easy, us a blow dryer to warm up each tile to soften the adhesive and pull slowly starting with the corners. They are also repositionable, during installation you can remove the tiles and reposition as necessary.

Depending on the surface, it takes between 12 - 24 hours for the tiles to be completely adhered to the surface it was installed on.

No, however you may need a utility knife or scissors to cut the tiles in order to customize the tiles to fit your space and/or around electrical outlets etc.. We also recommend using a squeegee. Once the tiles are in place, firmly use a squeegee to go over the tiles to ensure they are properly adhered to the surface.

They are easy to remove with little to no damage, depending on the surface they were installed on. To make it easy, use a blow dryer on a low setting to warm up each tile to soften the adhesive and pull slowly starting with the corners. Use a cleaning product to wash the wall and remove any excess glue left behind.

The entire surface must be properly cleaned with a degreasing product. Once cleaned, make sure the surface is completely dry before applying the tiles.

Simply clean using a damp sponge or cloth and clean with a mild, non-abrasive household cleaner.

Yes, our Vinyl Way tiles are water and moisture resistant and can absolutely be installed in the shower.

Yes, you can install our Vinyl Way tiles over existing smooth and clean ceramic tiles.

Our Vinyl Way are fire resistant, according to standard NF EN 13501-1. However, we do not recommend any direct contact with flames.

No, the adhesive complies with the strictest government guidelines. A glue smell can persist for up to 3 days in unventilated spaces, but does not present any danger.

Our recommendation is to place orders via our website. Our customer support team would be happy to answer any inquires you may have, they can be reached via email info@vinylway-usa.com

Orders are processed and shipped within 2-3 business days. When your order is shipped, you will receive a shipping confirmation email with the tracking number to track your delivery. We ship via FedEx from our warehouse in Atlanta, GA. We ship in the Continental USA only, we do not ship to PO Boxes, Hawaii or Internationally.

We accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

Credit cards are charged as soon as your order is placed online. You will receive a confirmation email with details and charges from your order.

We offer free, fast shipping within the continental USA, we are unable to ship to PO Boxes, Hawaii or Internationally.

We ship via FedEx from our warehouse facility in Atlanta, GA. Orders will ship with 2-3 business days of order placement. You will receive a tracking number once your order ships so you can begin to track your delivery. We are not responsible for delays from the mail carrier due to inclement weather or other issues on behalf of the mail carrier.

For questions or concerns regarding your delivery, please contact our customer support team info@vinylway-usa.com and we can help you with any questions and/or concerns you may have

Our customer satisfaction is important to us.

Products may be returned within 30 days after the delivery. After the 30 day period we are unable to offer a refund.

To be eligible for a return, the product must be unused and in its original packaging accompanied by the packing slip

For general returns on normal, undamaged goods, the dollar amount of the product and sales tax will be refunded. Shipping fees are not refunded. To return products, please use a trackable and insured shipping method. Vinyl Way is not responsible for shipping fees, damaged or lost returns. We recommend that you obtain a tracking number for your personal records.

Please return unused items to:

• VINYL WAY
• Attn: Returns
• 2725 Northwoods Parkway Suite A1
• Peachtree Corners, GA
• 30071

Refunds will be issued once the items are brought back to our warehouse and are inspected. We will issue the refund within 48 hours of receiving the return. It may take up to 5 business days to see the refund on your credit card statement. Refunds will be issued with the same payment method used as the original payment. Refunds are based on the price paid at the time of the purchase.